| |
Studies show that an apology thwarts lawsuits and amasses positive publicity. (Boothman, RC, Blackwell AC, Campbell, DA, et al.). Not only that, but a genuine apology after a service failure actually strengthens a customer’s emotional bond to a company (Fleming & Asplund, 2007). 
|
Managers are Vital to Employees Valuing the Job they have Right Now!
There are many reasons that people are frustrated at work these days, and, sometimes this frustration suggests a change. But there are times that dissatisfaction can be turned around. Let’s take just a few minutes to consider five easy, and often overlooked, ways that managers can really improve how the team is feeling about work right now.
Enterprise Risk Management: Fancy Title—Great Concept
Defined by COSO, the Committee of Sponsoring Organizations of the Treadway Commission, Enterprise Risk Management, or ERM, “is a process, effected by an entity’s board of directors, management and other personnel, applied in strategy setting and across the enterprise, designed to identify potential events that may affect the entity, and manage risks to be within its risk appetite, to provide reasonable assurance regarding the achievement of entity objectives.”
Harassment Outside the Office
In today’s business world, a lot of business is conducted outside the office. Many business meetings with clients and potential clients take place over dinner and drinks. In addition to business being conducted outside the office, employees tend to spend a lot of time socializing outside of the office. Happy hours where employees get together after work for drinks are becoming more and more common. Some of these meetings and events may or may not be sanctioned by employers. However, whether sanctioned or not, employers may face potential liability for events that are arguably out of their control. How do employers protect themselves from such liability?
|
|
